Terms & Conditions

Alberoz Group Private Limited (“Company”, “we”, “us”, or “our”) is an Indian company providing software development, SaaS products, IT consulting, artificial intelligence solutions, digital transformation, and technology training services. These Terms & Conditions (“Terms”) form a legally binding agreement between the Company and you (“you”, “User”, or “Client”).

These Terms are published in accordance with the provisions of the Information Technology Act, 2000 and the Information Technology (Intermediary Guidelines and Digital Media Ethics Code) Rules, 2021, and other applicable Indian laws that require publishing the rules, regulations, privacy policy, and terms of use for access or usage of our website and services.

By accessing our website, creating an account, submitting an enquiry, signing a proposal or statement of work, or otherwise using our products and services, you acknowledge that you have read, understood, and agreed to be bound by these Terms, our Privacy Policy and Refund & Cancellation Policy, each of which is incorporated into these Terms by reference. If you do not agree with any part of these Terms, you must not use our website or services.

If you accept these Terms on behalf of an organisation, you represent that you are authorised to bind that organisation to these Terms.

Our services are offered to businesses and to individuals aged 18 or over who can form a binding contract under the Indian Contract Act, 1872. By using our website or services, you confirm that you meet this requirement.

Where we deliver training or education programs that involve participants under 18 (such as Albero Labs in schools), those programs are contracted with the school or institution, which is responsible for obtaining verifiable parental or guardian consent as required under the Digital Personal Data Protection Act, 2023. Minors must not create accounts or transact with us directly.

We design, build, and support technology products and services, including but not limited to:

• Custom software & web development — websites, web and mobile applications, APIs, cloud deployment, and ongoing maintenance.
• SaaS products — Albero CRM, Albero LMS, Albero HRM, Albero PMS, Albero BI and Albero Support, offered on a subscription basis through a web browser and, where published, our iOS and Android apps.
• AI & automation solutions — machine-learning models, workflow automation, and data engineering.
• IT consulting & digital transformation — architecture, strategy, integration, and modernisation.
• Albero Labs and education programs — AI, robotics and electronics labs for schools, including equipment, installation, curriculum and teacher certification, as well as workshops and staff training.

The specific scope, deliverables, fees, and timelines for any engagement are defined in a separate proposal, quotation, statement of work, or order form (“Service Agreement”). Where a Service Agreement conflicts with these Terms, the Service Agreement prevails for that engagement.

You agree to:

• Provide accurate, complete, and lawful information, content, materials, approvals, and feedback in a timely manner;
• Keep your account credentials confidential, use them only for your own authorised users, and remain responsible for all activity under your account;
• Notify us promptly at our support address if you suspect any unauthorised access to or use of your account;
• Ensure that your personnel and authorised users comply with these Terms;
• Maintain your own backups of any data you supply to us, except where a Service Agreement makes backup our responsibility.

Delays or additional costs arising from incomplete information, delayed approvals, or non-cooperation may affect project timelines and are not the responsibility of the Company.

You must not use our website, products, or services to:

• Upload, transmit, or distribute material that is unlawful, infringing, defamatory, obscene, harassing, or that exploits or endangers minors;
• Infringe the intellectual property, privacy, publicity, or confidentiality rights of any person;
• Distribute malware, launch denial-of-service attacks, or attempt to gain unauthorised access to our systems, networks, or another user’s data;
• Reverse-engineer, decompile, copy, resell, sublicense, or create derivative works from our SaaS platforms, except to the extent such restriction is prohibited by law;
• Scrape, crawl, or use automated means to access our services beyond ordinary browser use, or bypass rate limits, quotas, or security measures;
• Send unsolicited bulk communications, or use our services in a way that impairs their availability or performance for others;
• Use our services for any purpose prohibited by applicable law, including any applicable export-control or sanctions regime.

We may investigate suspected breaches, preserve and disclose records where legally required, and suspend or restrict access as described in section 20. Where you host or transmit content through a system we operate, you remain responsible for that content.

You retain all ownership of the data, content, designs, trademarks, and materials you supply to us (“Client Content”). You grant the Company a limited, non-exclusive, royalty-free licence to host, store, process, reproduce, and adapt Client Content solely to the extent required to deliver the services you have engaged us for, and for the duration of that engagement.

You warrant that you own or are licensed to use the Client Content and that our agreed use of it will not infringe any third-party right or applicable law. We do not use Client Content to train, fine-tune, or improve artificial-intelligence models, and we do not disclose it except as described in our Privacy Policy or as instructed by you. Unless the Service Agreement says otherwise, we may reference your name and logo as a client, and describe the engagement in general terms, in our portfolio and marketing; you may withdraw that permission in writing at any time.

All intellectual property in our website, SaaS platforms, source code, designs, documentation, trademarks, and brand assets is owned by or licensed to the Company and is protected under applicable intellectual-property laws. Nothing in these Terms transfers any such rights to you except as expressly stated.

For bespoke development engagements, ownership of the final custom deliverables is transferred to the Client upon receipt of full payment, unless the Service Agreement states otherwise. The Company retains ownership of pre-existing tools, frameworks, libraries, and know-how used to create those deliverables, and may reuse general skills and experience gained. For SaaS products, you receive a limited, non-exclusive, non-transferable right to use the software during your subscription; you do not acquire ownership of the software.

Deliverables may incorporate third-party or open-source components, which remain subject to their own licences. Where a component imposes obligations on you, we will identify it in the handover documentation.

Each party may receive non-public information belonging to the other in the course of an engagement. Both parties agree to keep such information confidential, to use it only for the purposes of the engagement, and to protect it with at least the same care they apply to their own confidential information.

These obligations do not apply to information that is or becomes public through no breach, was already known to the recipient without a duty of confidence, is independently developed, or must be disclosed by law — in which case the recipient will, where lawful, give prior notice. Confidentiality obligations survive for three (3) years after the engagement ends, and indefinitely for trade secrets and personal data.

Some of our services build, integrate, or make use of artificial-intelligence systems, including third-party model providers. Where an engagement involves AI, the following applies:

• AI systems are probabilistic. Output may be inaccurate, incomplete, biased, or unsuitable for a particular purpose, and it is not a statement of fact by the Company;
• You are responsible for reviewing, testing, and validating AI-generated output before relying on it, publishing it, or using it in a decision that affects any individual;
• AI-generated material may not attract copyright protection in all jurisdictions, and may unintentionally resemble existing works. We do not warrant that AI output is original or free of third-party rights;
• Where a third-party model provider is used, that provider’s terms and policies also apply to the processing carried out through it. The providers used in your engagement are identified in the Service Agreement before any data is shared;
• We do not use your data to train, fine-tune, or improve AI models, and we will not do so without your prior written instruction;
• Systems we deliver are designed to keep a human accountable for consequential decisions. You must not deploy them to make solely automated decisions with legal or similarly significant effects on individuals without independent legal review.

Fees are set out in the applicable Service Agreement and are exclusive of taxes unless stated otherwise. Applicable Goods and Services Tax (GST) and other statutory levies will be charged as required by law.

• Project engagements typically follow a structured model — an advance payment to commence work, milestone-based payments, and a final payment on delivery.
• SaaS subscriptions are billed in advance on a recurring (monthly or annual) basis and renew automatically for successive terms until cancelled in accordance with these Terms and our Refund & Cancellation Policy.
• Invoices are payable within the period stated on the invoice. Late payments may attract suspension of services and/or interest as permitted by law.
• All online payments are processed through third-party payment gateways; we do not store your full card or bank details.

We will use commercially reasonable efforts to deliver services in accordance with the timelines and specifications in the Service Agreement. Estimated timelines depend on project scope and timely Client cooperation. Deliverables are provided digitally (e.g., deployment, repository access, credentials, or downloads); where physical delivery is involved (such as hardware for education programs), delivery terms will be specified separately.

For SaaS products, any availability commitment, support hours, and maintenance windows are those stated in your Service Agreement or plan documentation. We may carry out planned maintenance, and will give reasonable advance notice where it is likely to interrupt service. We may modify, improve, or discontinue features; where a change materially reduces functionality you rely on, we will give reasonable notice. Response and escalation targets are published in our Escalation Policy.

These terms apply to Albero CRM, LMS, HRM, PMS, BI and Support, in addition to the rest of these Terms:

• Plans and units. Each plan is priced per user, per agent, per employee or per workspace, as shown on our pricing page or order form. A user is any person who signs in; contacts, learners’ parents, end customers and clients who use a read-only portal are not billed as users unless the plan says so. Minimum seat counts apply where stated.
• Trials. A free trial gives access to the plan’s features for the stated period. At its end the workspace is paused until a plan is chosen; data entered during the trial is kept for 30 days and then deleted.
• Changing plans and seats. Upgrades and added seats take effect immediately and are charged pro rata for the rest of the billing period. Downgrades and removed seats take effect at the next renewal.
• Administrators. The customer appoints the workspace administrators, decides who has access and what data is entered, and is responsible for having a lawful basis (including any consent) for the personal data it puts in the product. The customer is the data fiduciary / controller for that data, as described in our Privacy Policy.
• Fair use. Storage, file-upload, message and API limits published for a plan apply. If use is far beyond normal for the plan, we will contact you to agree an upgrade before restricting anything.
• Your data. You can export your data at any time during the subscription. After cancellation or expiry, it remains exportable until the end of the paid period and is then deleted within 90 days.
• Roadmap and beta features. Features described as planned, in development, on the roadmap or in beta are not part of what you buy until they are generally released. We do not promise release dates, and beta features may change or be withdrawn.

We publish, or will publish, iOS and Android apps for our products (the “Apps”). An App is a way into your existing product account; it is not a separate subscription, and a subscription bought through our website or an invoice covers both web and App use.

• Licence. We grant you a personal, revocable, non-exclusive, non-transferable licence to install and use each App on devices you own or control, for as long as you have an active account, and only in line with these Terms and the usage rules of the store you downloaded it from.
• Updates and supported devices. We release updates to fix faults, improve security and add features. Some updates may be required to keep using an App. We support the current and previous major versions of iOS and Android unless the store listing says otherwise; older devices may stop receiving updates.
• Connectivity and charges. Apps need an internet connection to sync. Data and roaming charges from your mobile operator are your responsibility. Changes made offline are synced when you reconnect; if the same record was changed elsewhere in the meantime, the App will ask which version to keep or keep the later one, as shown in the App.
• Purchases in an App. If an App offers a subscription through Apple or Google in-app purchase, payment, renewal and refunds for that purchase are handled by Apple or Google under their terms, as described in our Refund & Cancellation Policy. Deleting an App does not cancel any subscription.
• Beta versions. Test versions distributed through TestFlight or Google Play testing tracks are provided for evaluation, may be less stable, may collect extra diagnostics as described in our Privacy Policy, and may expire. Do not rely on a beta version for critical work.
• Device security. You are responsible for securing the device you use, including a screen lock. If a device with an App signed in is lost, tell your workspace administrator or us so the session can be revoked.

Additional terms for Apps downloaded from the Apple App Store. These Terms are between you and the Company only, not Apple Inc. (“Apple”), and the Company, not Apple, is solely responsible for the App and its content. Apple has no obligation to provide maintenance or support for the App. If the App fails to conform to any applicable warranty, you may notify Apple and Apple will refund the purchase price, if any; to the maximum extent permitted by law, Apple has no other warranty obligation with respect to the App. The Company, not Apple, is responsible for addressing any claims relating to the App or your possession or use of it, including product liability claims, claims that the App fails to conform to legal or regulatory requirements, and claims under consumer protection, privacy or similar legislation. If a third party claims that the App or your use of it infringes their intellectual property rights, the Company, not Apple, is responsible for the investigation, defence, settlement and discharge of that claim. You confirm that you are not located in a country subject to a U.S. Government embargo or designated as a “terrorist supporting” country, and that you are not on any U.S. Government list of prohibited or restricted parties. Questions, complaints or claims about the App should be sent to us using the contact details in section 27. Apple and its subsidiaries are third-party beneficiaries of these Terms and, once you accept them, Apple may enforce them against you as a third-party beneficiary.

Apps downloaded from Google Play are also subject to the Google Play Terms of Service. Where those terms conflict with these Terms on a matter concerning Google Play, the Google Play terms prevail for that matter.

These terms apply when we supply and install a lab for a school or institution:

• Proposal. The equipment list, quantities, curriculum scope, training days, delivery estimate and price are set out in the written proposal following the site visit. The proposal prevails over any general description on our website.
• Site readiness. The school provides the room, power outlets, network connection, storage and staff access agreed during the site visit, by the agreed installation date. Delays caused by an unready site may move the installation date and may incur a revisit charge stated in the proposal.
• Delivery, risk and title. Equipment is delivered insured. Risk passes to the school on signed delivery; ownership passes when the invoice is paid in full. The school should check deliveries and report visible damage or shortages within 48 hours.
• Warranty. Equipment is covered for twelve (12) months from installation against manufacturing defects. We repair or replace faulty items, with on-site response within 48 working hours of a reported fault. The warranty does not cover physical or liquid damage, loss or theft, misuse, repairs or modifications by anyone other than us, power surges, or consumables such as 3D-printer filament, batteries, jumper wires and small components used up in normal projects.
• Supervision and safety. Lab sessions must be supervised by a teacher the school has assigned and who has completed our training. The school is responsible for supervision, for following the safety guidance supplied with the curriculum (including soldering and 3D-printer use), and for keeping equipment in the lockable storage specified.
• Curriculum materials. Lesson plans, slides and software access are licensed to the school for use with its own students and staff. They may not be resold, published or used to run a lab at another institution.
• After the first year. Maintenance, curriculum refresh and refresher training continue only under an annual contract, priced separately.

Our website, products, and projects rely on or integrate with third-party services. These currently include Google (analytics, tag management, advertising, business email, Google Play and Firebase push notifications), Apple (App Store, TestFlight and push notifications), Meta (advertising measurement), Razorpay (payment processing), and our hosting and infrastructure providers, together with any additional services named in your Service Agreement. Integrations that you switch on inside a product (for example WhatsApp Business, Zoom, Slack or a payment gateway) are used under your own account and agreement with that provider.

Your use of such services may be subject to their own terms and privacy policies, which apply in addition to these Terms. We are not responsible for the availability, performance, security, pricing, policy changes, or acts or omissions of third-party providers. The processors we use and links to their privacy policies are listed in our Privacy Policy.

Either party may cancel an engagement by written notice in accordance with the Service Agreement. On cancellation, you remain liable for all work performed and costs incurred up to the effective date of cancellation. Subscription cancellations and the treatment of amounts already paid are governed by our Refund & Cancellation Policy.

Refunds and cancellations are governed by our Refund & Cancellation Policy, which forms part of these Terms. Please review it to understand eligibility, non-refundable services, and processing timelines.

Our collection, use, and protection of personal data is described in our Privacy Policy, prepared in line with the Digital Personal Data Protection Act, 2023 and applicable data-protection principles. Where we process personal data on your instructions as part of a service, we do so as your processor under the Service Agreement or an accompanying data-processing agreement, which we make available on request.

We may suspend or restrict access to our website, products, or services, in whole or in part, where: you materially breach these Terms or a Service Agreement; an invoice remains unpaid after written notice; your use poses a security, legal, or operational risk; or we are required to do so by law. Where practicable we will give notice and a reasonable opportunity to remedy the breach first.

Either party may terminate an engagement for material breach that is not remedied within thirty (30) days of written notice, or immediately on the other party’s insolvency. On termination, all outstanding fees for work performed become payable, licences granted under these Terms end, and we will, on written request made within thirty (30) days, make available a copy of your data in a standard format before deletion.

Sections that by their nature should survive termination do so — including intellectual property, confidentiality, disclaimers, limitation of liability, indemnification, and governing law.

Except for the warranties expressly given in a signed Service Agreement, and to the maximum extent permitted by law: THE WEBSITE, PRODUCTS, AND SERVICES ARE PROVIDED ON AN “AS IS” AND “AS AVAILABLE” BASIS, WITHOUT WARRANTY OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT. THE COMPANY DOES NOT WARRANT THAT THE SERVICES WILL BE UNINTERRUPTED, TIMELY, SECURE, OR ERROR-FREE, THAT DEFECTS WILL BE CORRECTED, OR THAT ANY AI-GENERATED OUTPUT WILL BE ACCURATE, COMPLETE, OR FIT FOR YOUR PURPOSE.

Some jurisdictions do not allow the exclusion of implied warranties, so parts of this section may not apply to you. Nothing here limits any non-excludable rights you have as a consumer under applicable law.

To the maximum extent permitted by law, the Company shall not be liable for any indirect, incidental, special, consequential, or punitive damages, or for any loss of profits, revenue, data, goodwill, or business, arising out of or in connection with the use of our website, products, or services.

To the extent liability cannot be excluded, the Company’s total aggregate liability for any claim arising out of an engagement shall not exceed the total fees actually paid by you to the Company for that specific engagement during the three (3) months preceding the event giving rise to the claim.

Some jurisdictions do not allow the exclusion or limitation of certain damages, so the above limitations may not apply to you in full. Nothing in these Terms excludes or limits liability for death or personal injury caused by negligence, for fraud or fraudulent misrepresentation, or for any other liability that cannot be limited under applicable law.

You agree to indemnify, defend, and hold harmless the Company, its directors, employees, and agents from and against any claims, liabilities, damages, losses, and expenses (including reasonable legal fees) arising out of or related to: (a) your breach of these Terms or any Service Agreement; (b) your misuse of our website, products, or services; (c) Client Content or materials you provide; (d) your use of or reliance on AI-generated output; or (e) your violation of any law or third-party right.

The Company shall not be liable for any failure or delay in performance caused by circumstances beyond its reasonable control, including but not limited to acts of God, natural disasters, epidemics or pandemics, war, civil unrest, government action, changes in law, strikes, power or internet failures, cyber-attacks, or failures of third-party infrastructure or service providers.

These Terms and any dispute or claim arising out of or in connection with them or their subject matter shall be governed by and construed in accordance with the laws of India, without regard to conflict-of-law principles.

Subject to any dispute-resolution mechanism agreed in a Service Agreement, the courts of competent jurisdiction at Kanpur, Uttar Pradesh, India shall have exclusive jurisdiction over any dispute arising out of or in connection with these Terms. Before commencing proceedings, the parties agree to attempt resolution in good faith through our Escalation Policy. If you are a consumer resident elsewhere, this clause does not deprive you of the protection of mandatory consumer-protection rules of your country of residence.

We may update these Terms from time to time to reflect changes in our services, technology, or legal requirements. Updated Terms will be posted on this page with a revised “Last updated” date, and material changes will be notified to active clients by email or an in-product notice. Your continued use of our website or services after changes take effect constitutes acceptance of the revised Terms.

For any questions about these Terms & Conditions, please contact us:

• Entity: Alberoz Group Private Limited (brand: Albero Technologies)
• Email: Business@alberotechnologies.com
• Phone: +91 91707 80671
• Registered office: H No. 1582, Naubasta, Rajendra Nagar Road, Kanpur, Uttar Pradesh 208021, India
• PAN: ABFCA8345K · CIN: U72900UP2021PTC152033 · Udyam: UDYAM-UP-43-0192845

Grievance Officer. In accordance with the Information Technology (Intermediary Guidelines and Digital Media Ethics Code) Rules, 2021 and the Digital Personal Data Protection Act, 2023, grievances may be sent to the Grievance Officer at Business@alberotechnologies.com. We acknowledge grievances within 24 hours and aim to resolve them within 15 days of receipt.

Intellectual-property and takedown complaints. If you believe content on our website or in a system we operate infringes your rights, write to the same address with a description of the work, the location of the material, your contact details, and a statement of your good-faith belief and authority to act. We will review and, where appropriate, remove or disable access to the material.

You may also escalate unresolved concerns via our Escalation Policy or raise a formal complaint through our Complaint Forum.